Order Confirmation:

As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order we automatically reach out to our warehouse to confirm that the item(s) are in stock and available for immediate shipment. If your item(s) are on backorder or unavailable we will void the pre-authorization and reach out to you via e-mail. If your item(s)are available for immediate shipment (within 3 business days) we will process the charges and submit the order for shipment.

Order Shipment:

If your order is stock and we process the charges to your credit card it will usually ship within 24 hours (under normal conditions) from the date of your order.  A high volume of orders can extend this time to 48 - 72 hours. If your order is placed after 2:00PM CST, your order will be processed the next business day.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address your provide when checking out. If you do not receive tracking information from us within six business days of your order feel free to follow up with us at sales@bassdistributing.com.    

Please provide us with a valid email address when ordering for correspondence regarding the status of your order.  We DO NOT sell your email address or send unsolicited spam emails!  

If you observe that the status of your shipment has not been updated by the shipping carrier within 48 -72  hours, please contact us.  Please DO NOT provide negative feedback, or file a chargeback with your bank.  The shipping carriers occasionally lose packages, misplace packages, or fail to scan items at their facilities.  This is out of our control, but we will rectify the situation immediately if notified and resend your item as soon as possible!! 


PLEASE NOTE:  UPS does not deliver standard Ground, Two-Day, or Overnight packages on Saturday or Sunday.  Saturday delivery is not available.  



Damages:

Please inspect the packaging of your item(s) when they arrive. If you notice any damage, you should make note of it with the carrier at the time of delivery. If your item(s) do arrive damaged, please send photos of the box and purchased items to sales@bassdistributing.com. If purchased items have been damaged during shipping, we will process a claim on your behalf and will send identical replacement items along with a prepaid return shipping label by email for damaged items. If identical items are out of stock, we will initiate a full refund upon receiving damaged items in our warehouse.

Cancellations & Refunds:

If your order has been processed by our warehouse, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

Questions? Email or Live Chat.

Toll Free:
1-866-730-BASS 
1-866-730-2277

 Email:  sales@bassdistributing.com